631.642.7066 info@pixelagility.com

Website Maintenance

Like anything else, your website periodically requires updating and maintenance to keep your site running smoothly. Let Pixel Agility take the stress out of making sure your website is maintained, secured, and backed up.

Our Website Maintenance Subscription includes the following services.

Updates & Optimization

Pixel Agility keeps your site running like a well oiled machine.

  • WordPress core, plugins, and theme monitored and updated. Updates can include bug fixes, security fixes, and additional features.
  • Website database optimized weekly.
  • Website backup performed prior to any updates.
~

Security Monitoring

Have peace of mind knowing your website is monitored and secured from the “Dark Side” of the web.

  • Website monitored and protected from Hackers employing the latest firewall and malware detection technologies.
  • Website scanned daily.
  • Spam and Malware protection.
  • Brute Force protection.

Backups & Restores

Your site is backed up on a weekly basis.

  • Weekly backups.
  • On and offsite backups performed. Offsite backups are stored in the cloud independent of your web host giving you an extra layer of data protection.
  • Weekly restore points created.

Monthly Reports

We’ll send you a monthly report on items such as page views, site traffic, etc.

  • Monthly Google Analytics report of page views, site traffic details and more.
  • Detailed reports on whats been done to keep your site updated and secured.

Priority Customer Service

As a Website Maintenance Subscriber you get priority service in regards to any ongoing needs related to your website. We are available via e-mail or phone Monday – Friday from 8 AM – 5 PM excluding holidays.

  • We’ll take care of any quick websites updates that you may have (up to 1hr) every month.
  • Peace of mind knowing that Pixel Agility is here for quick updates, keeping your site safe and up to date.

Frequently Asked Questions:

Are there any setup or cancellation fees?

No. There are no setup or cancellation fees. If you feel the need to cancel your Website Maintenance Subscription you will be refunded the unused portion of you subscription.

What happens if I opt not to sign up for a Website Maintenance Subscription?

If you decide to decline our Website Maintenance Subscription, there are many things that can go wrong.

  • Your website will not be optimized leading to poor performance, slow loading times, and gradual loss of Google SEO rankings.
  • WordPress core, plugins, and theme will not be updated leading to security holes that can be exploited by hackers.
  • You will not have the extra layer of backup/restore protection included in our Website Maintenance Subscription leaving you to depend on your web hosts backup/restore tools. Data loss can result in loss of content, pages, and Google ranking.
  • You will not receive our monthly report detailing your site traffic, page views, etc.
  • Most importantly you will miss out on having us, your webmasters taking care of updates, backups, tweaking performance, and fixing things that may go awry.

What are some examples of quick updates?

  • Text or images on an existing page that need to be added, deleted, edited that do not require significant structural changes to the page.
  • Blog submissions with content supplied by you the client.

Does my monthly quick updates time roll over?

No. The 1 hour of quick updates only applies to that month.

What if I have updates that will exceed the allotted quick updates time?

In the event you have a large number of updates that are going to exceed the monthly allotted time we can do a number of things. Depending on the scope of work we can…

  • Charge our hourly rate for any work that exceeds the monthly allotted time.
  • Submit a proposal for a fixed amount for the extra work required.

No extra charges would be applied without your consent.

What if my site gets hacked?

  • If your site should be compromised while under our Website Maintenance Subscription, we’ll take care of getting the site cleaned up and getting things squared away with Google. There would be no extra charge.
  • If you site is NOT under our Website Maintenance Subscription we can still clean up the site. Hourly rates would apply.

Does the Website Maintenance Subscription cover websites not built by Pixel Agility, LLC?

That depends on a number of factors and is subject to review and approval.

  • Are you between web developers and looking for someone to take over the maintenance of your website? “Too many chefs spoil the soup”.
  • Generally websites that we’ve already been servicing at an hourly rate won’t be an issue.

If one of my employee's accidentally break the website, would this be covered?

If it’s something we can fix fairly quickly with a quick restore then generally yes. If such occurances were to repeatedly happen, then hourly rates would apply or we might charge it against your 1 hour of quick updates time depending how much time is required to fix the issue.

What if my website has some pre-existing issues?

If your website already has some pre-existing issues, we can send you a quote as to what it would cost to fix the issues. After the issues are corrected we can add you to the Website Maintenance Subscription.

Office Hours

Mon - Fri: 8:00 am - 5:00 pm

Weekends: Closed

Major Holidays: Closed

Contact

E-mail: info@pixelagility.com

Phone Number: 631.642.7066