Website Maintenance

We take the stress out of making sure your website is maintained & secured

Like an automobile, your website requires periodic maintenance to keep your website running smoothly. Let Pixel Agility take the stress out of your website’s maintenance so you can focus on what you do best.

Our Website Maintenance Subscription includes the following services

WEB HOSTING

Superfast VPS hosting ensures your website loads fast on a visitor’s device. Some of the features are…

  • SSD – Solid State Drive storage allows for superfast data retrieval
  • WordPress caching and web application accelerator included
  • Dedicated Firewalls and Bot Protection filter out many threats such as malicious traffic, brute force attacks, and DoS – Denial of Service attacks
  • Free SSL certificate tells your visitor’s web browser your site is trusted
  • Offsite backups are stored securely in a separate location from your web server

UPDATES & OPTIMIZATION

Pixel Agility keeps your site running like a well-oiled machine

  • WordPress core, plugins, and theme monitored and updated
  • Updates can include bug fixes, security fixes, and additional features
  • Website functionality testing steps taken after updates and optimization are applied
  • Website backup performed prior to any updates
~

SECURITY MONITORING

Have peace of mind knowing your website is monitored and secured from the “Dark Side” of the web

  • Website monitored and protected from Hackers employing the latest Firewall and Bot protection technologies
  • Website protected from malicious traffic, brute force, and DoS – Denial of Service attacks

BACKUPS & RESTORES

Your site is backed up on a weekly basis

  • Weekly backups
  • Weekly restore points
  • Offsite backups are stored securely in a separate location from your web server
b

MONTHLY REPORTS

We’ll send you a monthly report on items such as page views, site traffic, etc.

  • Monthly Google Analytics report of page views, site traffic details and more
  • Detailed reports on what’s been done to keep your site updated and secured

ENHANCED CUSTOMER SERVICE

Priority service and discounted hourly rate

  • Priority service over non-Maintenance Subscribers
  • We’ll take care of any quick website updates that you may have (up to 1hr) every month
  • Discounted hourly rate on project work or services not covered by Maintenance Subscription

ACCESS TO OUR DEVELOPER LICENSES

Save on the expense of premium themes and plugins

  • No charge for theme or plugin licenses that we possess for the time you have an active Maintenance Subscription

Frequently Asked Questions:

Are there any setup or cancellation fees?

No. There are no setup or cancellation fees. 

What happens if I opt not to sign up for a Website Maintenance Subscription?

  • You will need to purchase a web hosting account for your website.
  • You will need to purchase licenses for any premium themes or plugins used to build your website.
  • Your website will not be optimized leading to poor performance, slow loading times, and gradual loss of Google SEO rankings.
  • WordPress core, plugins, and theme may not be updated leading to security holes that can be exploited by hackers.
  • Website functionality testing will not be done after updates are applied.
  • You will not have the extra layer of backup/restore protection included in our Website Maintenance Subscription leaving you to depend on your web host’s backup/restore tools. Data loss can result in loss of content, pages, and Google ranking.
  • You will not receive monthly reports detailing your site traffic, page views, etc.
  • Most importantly you will miss out on having us, your webmasters taking care of quick updates, backups, tweaking performance, and fixing things that may go awry.

What are some examples of quick updates?

  • Text or images on an existing page that need to be added, deleted, edited that do not require significant structural changes to the page.
  • Blog submissions with content supplied by you the client.

Does my monthly quick updates time roll over?

No. The 1 hour of quick updates only applies to that month. If you would like you can purchase additional hours.

What if I have updates that will exceed the allotted quick updates time?

In the event, you have a large number of updates that are going to exceed the monthly allotted time we can do a number of things. Depending on the scope of work we can…

  • Charge our hourly rate for any work that exceeds the monthly allotted time.
  • Submit a proposal for a fixed amount for the extra work required.

No extra charges would be applied without your consent.

What if my site gets hacked?

  • If your site should be compromised while under our Website Maintenance Subscription, we’ll take care of getting the site cleaned up and getting things squared away with Google. There would be no extra charge.
  • If your site is NOT under our Website Maintenance Subscription we can still clean up the site. Hourly rates would apply.

Does the Website Maintenance Subscription cover websites not built by Pixel Agility?

That depends on a number of factors and is subject to review and approval. Things we take into account are current web hosting, the tools used to build your website, valid theme and plugin licenses, etc. Generally, websites that we’ve already been servicing at an hourly rate won’t be an issue.

What if my website has some pre-existing issues?

If your website already has some pre-existing issues, we can send you a quote as to what it would cost to fix the issues. After the issues are corrected we can add you to the Website Maintenance Subscription.

Office Hours

Mon - Fri: 9:00 am - 5:00 pm

Weekends: Closed

Major Holidays: Closed

Contact

E-mail: info@pixelagility.com

Phone Number: 631.642.7066

Pin It on Pinterest